Dear cake lovers and buyers, Welcome to FaridabadCake!
Returns and Refund Policy
At the time of the delivery of a cake product from FaridabadCake if you detect any defective product, then the product will be changed or the amount you paid for the product will be refunded to you. You will not be able to claim returns or refunds if you call us after the product (cake) has been checked and sent. You better let us know at the earliest. You can also write to us at [email protected] or call us at +91 – 9289561965 (08:00 AM- 11:30 PM, Monday-Sunday).FaridabadCake is not responsible and does not guarantee the refund in the following cases: Flowers, Cake and other, gift products and preserved items delivered to the wrong address given by the sender. The cake is not delivered at the given address due to the absence of cake recipient at the time of delivery or the recipient refuses to accept the delivery. A refund or cancellation is possible only 24 hours before the scheduled delivery date. In case of online refund, the customer will get a refund via the mode he or she has paid the money within 24 working hours. Once processed by FaridabadCake, the refund will take 7-10 business days to reflect in your account. Offline refund is credited once the customer shares the bank details post which it takes 7 to 10 working days. For the full refund of a canceled designer cake, it is necessary that order is made 24 hours or more prior to the scheduled delivery date. For the full refund of a canceled regular cake, the order should have been made 3-4 hours or more prior to the scheduled delivery date.
All online customers can place an order on the website and can make the payment through the following modes: Debit Cards, Credit Cards, Net banking, PayPal, COD, or PAYTM.
Shipping & Delivery Policy
Flowers may be delivered in the following conditions: Fully-bloomed, semi-bloomed, or bud stage.
For same-day standard time and regular cake delivery, ensure that FaridabadCake receives your orders before 4 hours of delivery timing; IST (7 days). In case of same-day midnight delivery, ensure that FaridabadCake receives your orders before 4 hours of delivery timing; IST (7 days). In the case of same-day designer cake delivery, ensure that FaridabadCake receives your orders before 6 hours of delivery timing; IST (7 days).
Note that 200 INR would be charged extra for midnight delivery after 10.00 PM IST (Monday-Sunday). Right now, you can expect FaridabadCake to deliver cake products in all parts of Delhi, Noida, Gurgaon, and Faridabad only, under standard conditions.
There may be a delay in the cake delivery process owing to the following: Bad weather, political disruptions, or other unforeseen circumstances. Under general conditions, FaridabadCake will proactively reach out to you. Please check your e-mails and SMS frequently for further updates. We also suggest you place your order at least 3 to 4 days in advance on or before major events and occasions. Remember that all hand-delivered products cannot be delivered along with courier products. For perishable cake products and flowers, FaridabadCake attempts the delivery of your order only once. In case of any inconsistency in the attempt of delivery, you shall not be charged for the order and no re-delivery will be possible.
We will consider the order executed in the below cases: Wrong shipping/delivery address; recipient not available; premises locked; recipient refusing to accept the delivery. If the recipient is not available at the given address, he/she can confirm the delivery of the order to the gate/reception/neighbor by the cake delivery person. Proof of delivery will be provided to avoid any dispute. If the order is not delivered at the given address due to recipient’s non-availability at the time of delivery, the order will not be considered late. Under all such conditions, no refunds, cancellations, liability can be made.
We will definitely try our best to deliver the order with the following attempts: We call the recipient to set a proper delivery time. We leave a note on the recipient’s door so that he or she can contact the florist to set the time of delivery. Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance) or with a neighbor by placing a message on the recipient’s door with this proper information.
Midnight deliveries of cake products will be made between 10.00 pm to 11.30 pm on the chosen delivery date.
Note: Please choose the date of delivery a day prior to the date of the event or occasion.
Fix Time Deliveries
FaridabadCake cannot commit the exact time for cake product delivery. It is subject to the other terms of the Shipping Disclaimer. Note that the cake order will be delivered within 30 minutes as per schedule.
Delivery of Courier Products
The cake products will be delivered by our courier boys as per all the terms and conditions of the FaridabadCake. It doesn’t deliver the product through 3rd party courier agencies and companies. We ensure all orders are packed in the best conditions and are shipped from our warehouse after receiving the order. We will consider the order executed in the below cases: Wrong shipping/delivery address, recipient not available, premises locked, recipient refused to accept the delivery.
If the recipient is not available, the delivery person can be asked to deliver the order to the gate/reception/neighbor.
Delivery to Hospitals Policy
When you placing the order in the hospital, make sure you furnish the following information: Hospital name, complete address of the hospital, the telephone number of the hospital, name of the recipient, and room number or ward of the recipient.
FaridabadCake will send your order in as per rules and regulation of the hospitals as most of them do not allow florists to deliver flowers in individual rooms. In addition, ICU patients are not allowed to receive flowers. Please check with the hospital before placing your order.
Delivery to Hotels Policy
FaridabadCake delivers cake products in the hotels of Delhi NCR when it gets the following information available: Hotel name, full address of the hotel, the telephone number of the recipient and the hotel, the name of the recipient, and the room number of the recipient.
If the recipient has not checked in at the hotel on the delivery date, the order will be left at the reception and it will be considered as executed. If the person has checked out of the hotel by the delivery date, the order will be assumed as executed. In such conditions, there will be no refund.
Delivery to Wedding Halls/Marriages Policy
For the delivery of order items to Wedding Ceremonies/ Marriage Halls, FaridabadCake may not be able to assure the delivery of the cake and floral products to the bride and/or bridegroom. On the other hand, we try our best to make the delivery to one of a responsible member of the host.
Delivery to Hostels/PG/Cantonment/Enclosed Premises
FaridabadCake is expert in making deliveries of floral products to hostels/PG/Cantonment/Enclosed Premises when we have the following information: Hostel name, full address of the hostel, the telephone number of the recipient and the hostel, the name of the recipient, and room number of the recipient. The recipient is supposed to the gate of the premises to taking delivery or to send someone on his/her behalf. The order can be handed over to security/any other responsible recipient or will be left at the reception. This process of order should be considered as executed.
Delivery at Remote Locations and Towns
Cake and floral orders can be delivered in all parts of Delhi, Noida, Gurgaon, and Faridabad. Remember that flowers, cakes, and other perishable products are sourced locally at the delivery location. FaridabadCake tries it best but can’t commit exact time of delivery. It is mandatory to furnish the correct address and contact number while placing the order.
The reasons for not placing an order can be concerned due to the delivery not done due to the wrong address; recipient not available; premises locked; wrong/incorrect phone or mobile or extension number/not working/no reply or not connecting/not reachable; recipient refused the products; and delivered the product at the gate/reception/neighborhood.